Guest Services Volunteer

Purpose of Position: 

Assisting the staff with receiving guests and phone calls. Directing guests and making them feel welcomed and comfortable.  Provide support to the houseguests as needed. 

Responsibilities:

  • Provide an atmosphere of warmth and support by interacting with houseguests, providing information, answering questions and being an understanding listener (not counselor).  
  • Answer and direct incoming telephone calls.  
  • Greet, register, and assist visitors. 
  • Assist staff as needed with special projects. 
  • Accepting donations.

Commitment: 

  • Volunteer a minimum of one 4-hour scheduled shift a week.
  • Shifts are every day of the week (8 a.m. – 11 a.m. & 11 a.m. – 2 p.m. & 2 p.m. – 5 p.m. & 5 p.m. – 8 p.m.)
  • Volunteers are asked to consider shifts as a serious commitment, for a minimum of one year, with minimal absences.

Qualifications: 

  • Must be 18 years old or older.
  • Personable, patient, flexible and good communicator. 
  • Able to deal with the public in a helpful and supportive manner. 
  • Resourceful and able to work independently and in a team. 
  • Able to represent the house in a professional manner. 
  • Demonstrate respect for confidentiality. 
  • Sensitivity to families in crisis.

Training: 

  • Attend new volunteer orientation. 
  • Volunteers will be trained by staff and other volunteers during their scheduled shift. 
  • Will be provided with a volunteer handbook. 
  • Additionally, volunteer will receive training on check in system, referral taking, checking in and out. 

Typical duties

  • Answer phones, redirect phone calls as necessary
  • Receive guests and determine reason for visit
  • Monitor House cameras for potential issues
  • Address questions of visitors and house guests
  • Accept donations and ensure proper documentation is completed
  • Complete room requests with potential guest families